WEBVTT

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In this video you will learn to ask for

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help with enough detail for the school team to

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investigate. A clear description often saves several messages back

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and forth. We will prepare a fictional request about

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an attendance record. This training form saves locally and

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does not contact the real school team.

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Step one. Open Admin guide at the top of

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the workspace. Find the section for the task you

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were doing. The guide links back to the right

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area and explains important checks.

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If a step does not match your screen, do

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not guess or keep repeating a button that changes

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a record.

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Step two. Note the date, time, and time zone,

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the page you were on, the action you tried,

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and the exact message shown.

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Include the relevant course, session, or order reference.

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Take a screenshot if it helps, but remove passwords,

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recovery codes, and unrelated private information before sharing it.

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Step three. Click Get help to open the contact

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page. Again, the key click is Get help.

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Enter your name and the email address where the

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team can reply. Check the address carefully.

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The form is for describing the problem;

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it does not automatically repair the record or reverse

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an earlier action.

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Step four. In How can we help, write what

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you expected and what you saw instead.

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Our example includes the attendance page, meeting reference, and

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time of the attempt.

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This form does not provide a screenshot attachment field.

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Mention that you have a safe screenshot and ask

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how the team would like to receive it.

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Step five. Review your message, then click Send message

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once. Wait for confirmation that the request was saved.

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In this exercise, it stays on this machine.

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Keep a copy of your description and wait for

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the school team's next step before submitting the same

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request again.

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You can now prepare a useful help request with

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the page, time, action, message, and record reference.

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Next time, check Admin guide, then choose Get help.

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Keep security codes and private records out of your

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message. Describe what happened clearly so the school team

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can help you take the next step.