WEBVTT

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A clear question helps your educator understand what

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your family needs. In this lesson Denise and

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Maya use the family message thread.

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This is a fictional training conversation, inside the

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family dashboard. Start by checking you have selected

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the right learner.

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Find Live classes and family messages.

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Read the note above the message controls.

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This is a shared thread: the family, currently

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assigned educators and school admins can read it.

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The parent account sends learner questions.

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It is not a private adult-to-child chat.

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Choose Messages for Maya Washington.

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Open the learner’s existing thread before writing.

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Reading the earlier conversation can answer your question

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and helps you avoid sending the same request

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twice. Check who wrote each message and the

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context around it.

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Type one specific question in the message box.

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Denise explains that Maya wants another precalculus example

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and asks which step to try first.

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Include the lesson or task when useful, and

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use a calm, friendly tone.

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Leave out passwords and payment card information.

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Read the question once more, then choose Send

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message. Wait for it to appear in the

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thread. Our example is now saved in this

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local training account. Sending a question does not

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mean the educator has read it or replied

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immediately.

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Use Refresh messages to check the latest conversation.

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The message is still present after refreshing, which

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confirms it was saved.

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If a send is uncertain, check the thread

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before trying again. Look for a reply in

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this same learner’s conversation.

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You can use the same thread on a

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phone. Scroll to the controls and read the

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full message before sending.

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For an account or payment problem, use Get

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help or the payment contact link instead, and

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provide the relevant reference.

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Your practice: select the learner, read the shared-thread

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note, open the conversation, write one clear question,

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send once, and refresh to confirm.

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Return here for the answer.

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Keep the conversation useful for your child, your

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educator and the school team.