WEBVTT

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Your institution workspace brings the partnership records together.

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In this video you will learn to sign

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in, recognize the main sections, and recover your

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account when needed. You will also learn how

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to check a saved result when a page

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does not load as expected.

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Open the institution portal and use the account

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email and password you created.

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On a shared computer, check that another person

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is not already signed in before opening your

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school records.

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An institution owner account does not automatically require

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the authenticator setup used by school staff.

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If your account already has an authenticator enrolled,

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follow the normal code challenge.

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Keep authentication codes and recovery information private, including

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when you ask for help.

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If you forget the password, use the password

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reset option and the same account email.

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Follow the instructions you receive through the approved

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account recovery process. Creating another institution account can

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leave your existing profile and agreements behind in

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the first account.

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Once signed in, find Institution dashboard and Your

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institution profiles. Check the saved name and billing

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email. The profile status tells you what is

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recorded for that profile;

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it is separate from quote acceptance, agreement signatures,

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and the status of individual lessons.

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The workspace groups teaching requests, teaching records, caseloads,

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saved schedules, quotes, and invoices.

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For example, use caseloads to assign learners, and

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use invoices to check a saved billed amount

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and download its text.

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Use the refresh control in the section you

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are checking when you expect a new result.

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Read any error before repeating an action.

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A loading problem is not proof that an

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earlier save failed. Check the saved record before

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creating another one.

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You now know how to return to your

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institution records and recognize the right section.

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Sign out when you finish on a shared

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device. If access still fails, tell Family World

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School the page, time, and error, without sharing

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a password or authentication code.
